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Frequently Asked Questions
What payment methods do you support?
We accept T/T, L/C, Western Union, and Money Gram.
How are products delivered?
Small items are sent via DHL, UPS, China Post, or airfreight. For bulk orders, sea shipping is recommended to save costs; customs documents are prepared immediately after loading.
What are your quality control standards?
We strictly follow the H.A.C.C.P manufacturing system. Key components are sourced from professional brands to ensure a long service life, and every item is inspected before loading.
What is the warranty period for the induction cooker?
We provide a 1-year warranty. For international orders, we also suggest purchasing key spare parts to ensure uninterrupted service.
Is the cooker compatible with all types of pots?
The unit features wide compatibility and is specifically designed for use with all kinds of iron and stainless steel pots.
What is the waterproof rating of this model?
This model has an IPX4 waterproof rating, making it suitable for professional kitchen environments.