Frequently Asked Questions
What types of commercial kitchen equipment do you offer?
We supply a full range of commercial cooker solutions, including Induction Pot Cookers, Induction Steam Cabinets, Commercial Refrigerators, Commercial Dishwashers, Induction Fryers, Induction Noodle Boilers, Induction Griddles, and Integrated Fume & Purification Stoves.
How about your after-sale service?
We provide considerate long-term online service support. A 1-year warranty is included for spare parts (not including labor service and transportation costs overseas).
What is the lead time for the machines?
Usually within 2 weeks. For larger order quantities, production time can be negotiated. Shipping time depends on the destination and transport method.
Are OEM / ODM services available?
Yes. We support OEM/ODM, including logo branding, color options, voltage/frequency customization, and market-specific specifications.
What is your minimum order quantity (MOQ)?
The MOQ is generally 1 unit for standard models. Bulk orders receive better pricing and expanded customization support.
How are the products packaged for shipping?
We use export-standard packaging featuring foam protection plus a strong carton or wooden crate, specifically designed for long-distance shipping safety.