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Frequently Asked Questions
Are you a manufacturer? Can you handle OEM/ODM orders?
Yes, we are a professional manufacturer based in Foshan with extensive experience in high-quality bakery equipment since 2009. We fully support both OEM and ODM services to meet your specific requirements.
What are the available payment methods?
We provide various flexible payment options including Credit Card, T/T (Bank Transfer), Western Union, Money Gram, and PayPal. For smaller orders, Secure Payment is also available.
Does the equipment come with a warranty?
Yes, we provide a comprehensive 1-year warranty on spare parts to ensure the reliable operation of your equipment and your peace of mind.
How are shipping costs calculated?
Shipping costs vary by method: Sea freight (to your nearest port), Air freight (to your destination airport), or Express delivery (direct to your address). We work with trusted forwarders to provide competitive rates.
What is the lead time for production?
Production times vary based on the order size and customization requirements. Please contact us with your specific needs for an accurate delivery timeline.
Can the voltage be customized for different countries?
Yes, we can customize the equipment to meet specific voltage requirements (such as 380V or other local standards) to ensure compatibility with your local power grid.
K-Mama Cook
