Frequently Asked Questions
Are you a manufacturer and do you offer OEM/ODM services?
Yes, we are a manufacturer with professional production experience in bakery equipment. Both OEM and ODM services are available to meet your specific requirements.
Can I visit your production facility?
We warmly welcome you to visit our factory to see our production process and quality control standards firsthand.
What payment methods do you accept?
We accept various payment terms including Secure Payment for small orders, Credit Cards, T/T (Bank Transfer), Western Union, Money Gram, and PayPal.
What is the warranty period for your equipment?
We offer a 1-year warranty for spare parts to ensure the reliable operation of your machinery.
What are the available shipping options?
We provide three shipping methods: Sea freight (to your nearest port), Air freight (to your local airport), and Express delivery (directly to your detailed address).
How are shipping costs calculated?
Shipping costs are determined based on your chosen method and location. Once you provide your port name, airport name, or detailed address, we will check the latest freight costs with our forwarders for you.
K-Mama Cook
