Frequently Asked Questions
How long is the production lead time?
For products in stock, delivery takes 3-7 days. Regular lead time for custom goods is 20-45 days, depending on the order quantity.
Can I customize the logo and packaging?
Yes, we accept OEM orders. You can customize the logo and packaging by contacting our sales team for requirements.
What are the available payment terms?
We accept TT, LC, and Trade Assurance payments. Please consult with us if you have other specific needs.
How long does shipping take?
By Air or Express, it takes approximately 7-10 days. By Sea, it usually takes 15-45 days depending on the destination port.
How do you handle product quality issues?
We have a professional after-sales department dedicated to solving 100% of quality problems. We ensure safe cooperation and communication.
Are samples available before bulk ordering?
If stock is available, we provide samples (cost and freight paid by the customer). A discount on the total cost may be provided for large subsequent orders.