Frequently Asked Questions
Q1: How long is the warranty period?
A1: All products come with a standard one-year warranty on vulnerable parts. We also provide 1% additional vulnerable parts along with the container shipment.
Q2: What are the available payment methods?
A2: We accept T/T (30% deposit, 70% balance before shipment), Western Union, Money Gram, DP, and LC.
Q3: What is the Minimum Order Quantity (MOQ)?
A3: We accept sample orders or test orders. General orders usually require 1*20GP or 40GP/40HQ mixed containers.
Q4: What is the typical lead time for delivery?
A4: For full containers, it is approximately 30 days after receiving the deposit. For LCL orders, it ranges from 7 to 25 days depending on the quantity.
Q5: Do you provide samples for testing?
A5: Yes, samples can be provided. The cost is initially paid by the customer but can be deducted from the subsequent mass production order.
Q6: Can you accommodate OEM requests?
A6: Yes, we provide OEM services and can place your custom logo on the machines.